Our IT services are bundled in two packages: Core Service and Optional Service
Core:
- Hourly back-up
- Restoring functionality
- Security - Physical security, Information security
- Support - helpdesk first line, second line, office hours
- SLA 99.5 %
- Access time 24/365
- Long term archiving and retrieval - 10 years
- Service events, planned service, third party planned service
- Contact channels - telephone, Webb and mail
Options:
- Real time replication
- Support - non-office hours
- Extended SLA > 99,5 %
- Extended security, i.e Digipass security token
- VPN connections
